Currently we ship from our warehouse in Italy to all the European countries.
We offer standard delivery on all orders in Italy. You will be charged 4.95 € (including VAT) per order. Unless otherwise stated in the description, the item will be delivered within 3 – 4 business days after order confirmation and receipt of payment.
Free standard delivery is offered on orders over €90.
Express delivery is also available. You can select DHL Express at the cost of 9.95 € (including VAT) per order to receive your parcel in 48 hours after order confirmation and receipt of payment.
We offer standard delivery on all order in the EU. You will be charged 9.95 € (including VAT) per order. Unless otherwise stated in the description, the item will be delivered within 4 – 6 business days after order confirmation and receipt of payment.
Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for two consecutive working days, the courier will leave a notification and a contact number.
At MIRAI, we only work with florists who take the utmost care in preparing your bouquets. If in exceptional circumstances you are unhappy with the standard of your bouquet, please direct all complaints to firstname.lastname@example.org. If the complaint is due to substandard or incorrect flowers, we will require photographic evidence to support the claim. Our customer service team will then assess the claim and get back to you within 24 hours.
Once your return request is authorized, please do follow these easy steps for returning the purchase to our warehouse:
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale: