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Shipping

Currently we ship from our warehouse in Italy to all the European countries.

Shipping in Italy

Orders placed from Monday to Friday will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped 1 - 2 business days later. No deliveries are made on weekends or public holidays. 

During sales or special promotions, processing times may be longer.

We offer standard UPS and DHL delivery on all orders in Italy. Free shipping for all orders in Italy. Estimated transit time after dispatch: 1 - 3 business days.

After Delivery Attempt

If you're expecting a package, but you've missed the first attempt at delivery, you have options.

You can reschedule the delivery of your package just logging in to ups.com or dhl.com and entering your number in the Tracking field on the website homepage or the Tracking page.

With either of these options, you can request one of the following:

  • Collect My Package from a UPS/ DHL Location
  • Deliver My Package to Another Address: Have your package delivered to another address when you will not be home.
  • Deliver My Package on Another Day: Have your package delivered on a different day.
EU Shipping

We offer standard UPS and Fedex delivery on all orders in the EU. You will be charged 9.95 € (including VAT) per order. Estimated transit time after dispatch: 3 - 5 business days, according to the final destination.

Returning a Purchase

We believe in treating our customers the same way we’d treat our closest friends. So if something isn't 100% perfect, our Customer team will always go the extra mile to make it right.   

At MIRAI, we only work with florists who take the utmost care in preparing your bouquets. If you received an arrangement damaged in transit, please send pictures to support@mirai.flowers.

Items can be returned within 14 days from the delivery of your order.

To request your return please send an email to support@mirai.flowers. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, packed in the same way as you received it.

You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.

Non-returnable items: gift cards.

 

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