• Free standard delivery on all the orders in Italy
  • Home
  • Shipping and returns
Shipping

Currently we ship from our warehouse in Italy to all the European countries.

Shipping in Italy

We offer free standard UPS delivery on all orders in Italy.

Orders placed from Monday to Friday 13:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. 

During sales or special promotions, processing times may be longer.

Standard delivery time in Italy: 2-3 business days after processing and shipping. Free delivery for all the orders.

After Delivery Attempt

If you're expecting a package, but you've missed the first attempt at delivery, you have options.

The UPS InfoNotice® lets you know that we tried but were unable to deliver your package.

Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log in to ups.com and enter your UPS InfoNotice number in the Tracking field on the ups.com homepage or the Tracking page.

With either of these options, you can request one of the following:

  • Collect My Package from a UPS Location: Have your package held at a UPS location such as a UPS Access Point location or a UPS Customer Centre.
  • Deliver My Package to Another Address: Have your package delivered to another address when you will not be home.
  • Deliver My Package on Another Day: Have your package delivered on a different day.
EU Shipping

We offer standard UPS delivery on all order in the EU. You will be charged 9.95 € (including VAT) per order.

Returning a Purchase

At MIRAI, we only work with florists who take the utmost care in preparing your bouquets. Our floral arrangements are made for order and for this reason they are exempt from being returned and refunded. If you received an arrangement damaged in transit, please send pictures to support@mirai.flowers.

We only replace items if they are defective or damaged.

To be eligible for a return, your item must be in the same condition that you received it.
It must also be in the original packaging, packed in the same way as you received it.

Additional non-returnable items:
Gift cards

 

BACK TO TOP