• Please note that due to the replenishment issues all the orders placed between July 30 and August 8 will be shipped on August 9

Frequently Asked Questions

Product

Preserved flowers are natural flowers that are hand-picked and cut at the peak of blooming beauty. Only the highest quality of flowers are selected for preservation. They maintain their beauty, soft, fresh and delicate appearance for many months and it is difficult to differentiate them from fresh cut flowers. Our preserved flowers have been treated with a plant-based and biodegradable preservation liquid with no toxic ingredients. The substances used in the preservation process are non-toxic, non-corrosive, non-carcinogenic, non-explosive and non-chemical reactive. The solutions and colorants are the same as those used in food, medical and textile manufacturing; therefore, they do not represent any health or environmental risk.

Product Availability

If for any reason, we are unable to supply a particular product, we will notify you within 24 hours to offer an alternative choice. You will not be charged for items out of stock. Should you have been charged already, a refund for the part not in stock shall be applied.

Care tips

To keep your preserved and dried flowers looking fresh and natural as longer as possible consider the following tips:

- Please, no water - these flowers are no longer alive, so they do not require watering
- Avoid direct sunlight - dried flowers will naturally fade over time, particularly if they are kept in direct sunlight. This is part of their charm, to be enjoyed as much as any other time. But to slow the fade, keep them away from direct sunlight.
- Be gentle - they are fragile and become more fragile as time goes on. You may see some fall out from grasses, some petals or some little blooms, but don’t despair. You may wish to give them a light dusting over time, hold the back with one hand while you gently dust the front to support fragile stems.
- Temperature - store them in a cool and dry area. Room temperature is perfect for them.
Lastly, but most importantly, refrain from getting them wet.

Shop Online

To shop online simply add the products to your Shopping Bag and proceed to checkout. You can purchase up to 5 products per order. You can place your order as a guest or register during checkout. Registering makes checkout even faster, as you can store your delivery, billing and payment details in your account for next time. After you complete your order, we will send you an email confirming the details of the purchase and a link to follow the delivery. Once your order has been placed, we are typically not able to change it as our team works fast. Please reach out to our customer care team at support@mirai.flowers as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our no hassle free return program. All orders can be returned within 14 days from delivery. Read more information on shipping and returns page.

Payments

We accept MasterCard, Visa and American Express credit and debit cards. You can also choose PayPal. Your account will not be charged until your order is accepted and shipped.

Track your Order

You will receive a shipping confirmation email once the order is on its way to you. Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

Packaging

All our orders are shipped in recyclable cardboard boxes (certified FSC) decorated with a Mirai Logo sticker. If you're purchasing a gift, flag "This is a Gift" at checkout, before entering the delivery address. Your order will be professionally arranged, elegantly wrapped in a tissue paper, accompanied with a hand-written gift card. Gift orders can be shipped directly to the receiver, as prices will not be visible.

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